SUMMARY

Responsible for successfully managing and operating medical practices involving Independence Healthcare Center which includes hospital departments and ambulatory clinics. Provides medical specialists with the resources required to meet patient needs and meet the financial objectives of the group practice while directing, supervising, and coordinating all staff and activities at Independence Healthcare Center to provide quality, cost-effective care.

1. Coordinates the work activities and schedules. Coordinates with medical staff to ensure quality patient care and services are provided.
2. Ensures provisions of safe, high-quality patient care by the staff. Ensures compliance with regulations and standards.
3. Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
4. Ensures that all business functions are running smoothly and all processes are effectively and efficiently in place.
5. Reviews processes and makes recommendations for improvement.
6. Develops goals for Independence Healthcare Center and ensures that these goals align with organization goals.
7. Operates within the context of an established budget. Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.
8. Establishes/implements goals, objectives, policies, procedures and systems for all operational areas.
9. Develops/implements long-range plans.
10. Manages the daily operations while developing, monitoring, and analyzing budget and financial information cost effectively.
11. Oversees HR and ensures effective administration/implementation of compensation, benefits, job descriptions, personnel policies and payroll practices Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
12. Oversees the Clinic and the Off- Campus ED by working closely with Hospital Administration and Directors of the ED, Laboratory, Radiology, Environmental Services, Material Management, HIM, Business Office, IT, Finance, Quality and integration with the Hospital-wide quality, and participates in the selection, training and supervision of all clinic and ER staff.
13. Resolves administrative and operational problems including the maintenance of clinic property, computer systems and installed software applications.
14. Gathers and reports data for fiscal and statistical analysis.
15. Serves as a liaison between clinic and external agencies.
16. Helps on campus ER director, CNO, CFO, and CIO develop strategic plans and objectives based upon identified needs of patients.
17. Maintains the strictest confidentiality.
18. Performs other duties as assigned.

HEALTH AND SAFETY

The Employee has a two-fold responsibility. First, the Employee is expected to be in compliance with his/her job description. Secondly, the Employee is to be knowledgeable and compliant with general and departmental policies and procedures on (1) security (2) individual safety (3) proper equipment use (4) reporting mechanisms (5) potential hazards identification (6) annual safety reviews: Universal Precautions/Bloodborne Pathogen Standards and (7) maintenance of a safe work environment.

SUPERVISORY RESPONSIBILITIES

Works with directors of specific departments to provide supervision to staff and clinic staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This position may require call, evening and weekend work.

Performance Requirements:

Knowledge:

1. Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
2. Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers.
3. Knowledge of practice management computer systems and applications.
4. Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
5. Knowledge of government and reimbursement regulations and requirements.
6. Knowledgeable of Medicare, Medicaid, managed care and other third party payor's guidelines.
7. General knowledge of accounting practices and procedures.

Skills:

1. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.
2. Skill in planning, organizing, delegating and supervising.
3. Skill in leading employees to accomplish all job objectives while inspiring confidence and motivation.
4. Skill in gathering and interpreting data, analyzing situations accurately, and taking effective action.
5. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
6. Skill in organizing work, making assignments, and achieving goals and objectives.
7. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
8. Skill in verbal and written communication.

Abilities:

1. Ability to assume responsibility and exercise authority over assigned work functions.
2. Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
3. Ability to establish and maintain quality control standards.
4. Ability to foster teambuilding with all clinic staff.
5. Ability to organize and integrate organizational priorities and deadlines.
6. Ability to research and prepare reports or other correspondence as required.
7. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Education: Bachelor's degree in health or business administration. Master’s degree in health care, business administration, or related field preferred.

Experience: Three to five years of office management experience including at least two years in a health care organization.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate but can become noisy. Job environment may become stressful due to continual interaction with others. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.